Effective Date: 5th November 2025

Telenet Solutions Limited (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, services, or products.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company details, and any other information you provide when contacting us or using our services.
• Technical Information: IP address, browser type, operating system, and website usage data collected automatically via cookies or similar technologies.
• Transactional Information: Records of your inquiries, purchases, subscriptions, or service requests.

2. How We Use Your Information

We use the information collected to:

• Provide, manage, and improve our ICT products and services.
• Respond to inquiries, requests, and customer support needs.
• Communicate updates, promotions, or relevant information about our services.
• Ensure website functionality, security, and performance.
• Comply with legal and regulatory obligations.
  

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information with:

• Trusted service providers who assist us in delivering our services, under strict confidentiality agreements.
• Regulatory authorities or legal entities where required by law.
• Third parties in the event of a business transfer, merger, or acquisition, subject to privacy protections.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Access to personal data is restricted to authorized personnel only.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and improve services. You can manage or disable cookies via your browser settings, but some features may be limited.

6. Your Rights

You have the right to:

• Access, update, or correct your personal information.
• Request deletion of your personal data, subject to legal and contractual obligations.
• Opt-out of marketing communications at any time. 

To exercise these rights, please contact us at: info@telenet.co.ke

7. Children’s Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from minors.

8. Changes to This Policy

Telenet Solutions Limited may update this Privacy Policy from time to time. All changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

9. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

Telenet Solutions Limited
Email: info@telenet.co.ke
Phone: +254 721 494652 / +254 721 840146
Address: SHARP  CENTRE,WAMBUI ROAD
OFF KIAMBU ROAD
P.O BOX 5231 – 00100
NAIROBI.